Return & Refund Policy
Refund Policy
If you visit or shop at primitivescientific.com you accept these terms and conditions. Please read them carefully.
At Primitive Scientific, we strongly believe in the quality and abilities of our products, because of this, we offer a 30-Day Money-Back Guarantee Return. We believe you should be completely satisfied with your products and your experience with our company.
We understand that sometimes a purchase isn’t what you wanted, or even expected, sometimes things just don’t work out, and we get that. If you are unsatisfied with a purchase, your first response might be to immediately file a dispute through your financial institution. However, depending on your bank, placing a dispute first can result in a bank hold of your funds for up to 30 days while the bank takes the required steps to investigate the validity of the claim with the merchant. This can be incredibly frustrating for you, the customer, and generally not the fastest resolution to recoup credited funds into your bank account.
If for any reason you are ever unsatisfied with a purchase, we offer a refund policy that allows you (our customers) to try our products. We encourage all our valued customers to contact our Customer Support Representatives as your first step in resolving any issues you have with your purchase.
Contact our Customer Support Center at info@primitivescientific.com
Please Note Exceptions to Eligible Refunds:
Special Offers will be refunded, but only for the price paid.
Original shipping costs are NON-refundable.
All Eligible Returned Items require a Return Authorization.
We are not responsible for items shipped to us without a Return Authorization. Items without a Return Authorization will not be refunded and may be lost.
This includes items that are refused delivery as these items cannot be guaranteed tracking by the carrier back to our facility.
Returns requested as a result of long or delayed shipping times will be rejected as shipping times are provided by third parties (USPS, UPS, FedEx...) and are out of our control.
Orders that were processed and shipped within the time allotted by Federal Trade Commission Guidelines.
Returns requested as a result of processing times will be considered if an item’s processing time exceeded 30 days, as set forth by the FTC (Federal Trade Commission) guidelines, and you were not notified.
For more information visit: FTC Guidelines (https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules)
We reserve the right to approve or deny refund orders for any product, or if any return is deemed excessive.
Shipping Terms & Conditions
The shipping transport of your items is provided by third-party carrier companies that serve your delivery location. These may be DHL, UPS, or USPS, and may be a combination of one or more carriers.
Once your item leaves our warehouse and is in the carrier’s possession, the carrier takes responsibility for the item’s delivery. Once the item is delivered, the liability of the item typically falls under the responsibility of the customer. However, please consult with the specific carrier for their terms and conditions for delivery liability. We understand that problems may arise when shipping an item, and we want to help guide you to the appropriate resource for the most positive resolution for our valued customers.
Should you experience an item lost or damaged in transit, please contact the carrier company for resolution. Please include your shipping documentation and tracking number if your shipment qualified for tracking. Each carrier provides a toll-free phone number on their website and specific instructions for filing a freight claim. We are always happy to assist in tracking your package when the shipment is eligible for tracking, however, we cannot file a freight claim against the carrier company for you.
Supplying the correct shipping information when placing your order is your responsibility, but we understand that mistakes happen. If you made a mistake and provided inaccurate information when you placed your order online, you can contact us immediately to try to update to the correct information but we are not responsible for customers errors once the item has already been queued for shipment. Rerouting shipments after your order has left our facility is at the discretion of the carrier. Please be advised that many carriers can accommodate shipping address changes once your package is in their possession, but often require additional shipping charges. These conditions are, unfortunately, at the discretion of the carrier and out of our control.
As with any issues with our valued customers, we are happy to help advise, guide, or assist in resolving your shipping issue, but please understand that we are not responsible for the carriers’ terms and conditions.
Return Procedure
All returns require an Authorization from a Primitive Scientific Customer Support
Representative to be eligible for a refund.
Contact our Customer Support Center at info@primitivescientific.com
Once a Customer Support Representative approves your return, please follow the instructions provided to you
All refunds must be returned back via the original payment method (PayPal, Amazon Pay, Credit Cards, etc).
Alternatively, we can issue store credit for a future purchase. Refunds will be issued once the items are returned to the address we provide.
Under no circumstances does any replacement or refund establish a concession by Primitive Scientific.
We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.
Policy Updated and in Effect June 2022